Ordered some toothbrushes from $AMZN. They got delivered to the wrong address. I called customer service. The robot on the phone understood everything I said, and I quickly received a replacement. A few weeks later was shopping for shoes on the app. Some of the shoes had an AR button. I could see the shoes on my feet with the camera. $AMZN continues to delight the customer. It’s #3 in my port. Maybe add more. 🤔
Jared Watson's avatar
Do you think there’s been a drop-off in product quality in the last year or two? And if so, are you concerned?

Half of my searches start at $TGT or specific retailers because I don’t have the patience to sift through Chinese knock offs or drop shippers.
Jonathan Garcia's avatar
@wjared that is a great question. I do think that product quality has suffered somewhat. However, I also see more well-known, quality brands beginning to sell on AMZN. In some cases, that are some good companies that primarily sell through Amazon. Products I would not have seen otherwise. They are also seems to be booming market for Amazon seller aggregators. Some investment firms buying up small companies that sell on Amazon. While I do think there is that quality drop, there are other positive things going on, imo.
Jared Watson's avatar
@toasty_trading good analysis. I think in the short term it’s good for Amazon - it’s a big driver of their growing ad revenue. I’ll be watching to see if the trend continues. Also AWS is still king.
Jonathan Garcia's avatar
@wjared yeah the ad revenue is something I consider as well. And can’t forget about AWS.
Cameron McFarlane's avatar
I think being able to try clothing on with AR will be the next thing e-commerce companies will have to have to stay competitive
Jonathan Garcia's avatar
@moneyshark It will be interesting to watch the developments in AR and Ecom.
Neil's avatar
I wonder why the report said they might run out of people to hire.. they won't need people.

The only problem this might cause is quality reduction.
Leon's avatar
curious to see how $AMZN will solve the last mile of delivery without humans in the long term 🧐
Jonathan Garcia's avatar
@mavix interesting indeed. I like to imagine a future where a drone drops off my packages.
Yegor's avatar
That’s pretty amazing!