As I continue to research $SHOP, I thought that I would be able to get a better understanding of the direction the company is going in by emailing their investor relations team with a few questions. While I was unsure of whether or not I would get a response, I brainstormed a few different questions that I am interested in learning more about. The topics of these questions varied from asking what types of challenges $SHOP has faced, particularly during the pandemic, and how they plan to overcome them, to $SHOP’s plans over the next five years in order to hold a strong footing in the highly competitive e-commerce market.

After sending the questions over and waiting a week without receiving a response, I was doubtful that they would get back to be. This wasn’t a huge shock to me as I am sure they have tons of emails and other to-dos on their itineraries to get through. However, a few days later they eventually did get back to me via email.

Their response did not address each of my questions individually. However, they recognized common themes between my questions and wrote a summary that touched each one of them, more or less. Beginning with going over their mission before addressing trends that they have seen and discussing their acquisition of Deliverr, there was not too much content in the email that stuck out to me as incredibly important. For privacy reasons, I am sure that they are unable to share with me the fine details that I would be most interested in. Emailing the investor relations of a company is a good way to keep up with the current events of a company, but do not expect to find a great deal of information that you wouldn’t be able to find from a Google search.