What It's Like to Email $SHOP's Investor Relations
As I continue to research $SHOP, I thought that I would be able to get a better understanding of the direction the company is going in by emailing their investor relations team with a few questions. While I was unsure of whether or not I would get a response, I brainstormed a few different questions that I am interested in learning more about. The topics of these questions varied from asking what types of challenges $SHOP has faced, particularly during the pandemic, and how they plan to overcome them, to $SHOP’s plans over the next five years in order to hold a strong footing in the highly competitive e-commerce market.

After sending the questions over and waiting a week without receiving a response, I was doubtful that they would get back to be. This wasn’t a huge shock to me as I am sure they have tons of emails and other to-dos on their itineraries to get through. However, a few days later they eventually did get back to me via email.

Their response did not address each of my questions individually. However, they recognized common themes between my questions and wrote a summary that touched each one of them, more or less. Beginning with going over their mission before addressing trends that they have seen and discussing their acquisition of Deliverr, there was not too much content in the email that stuck out to me as incredibly important. For privacy reasons, I am sure that they are unable to share with me the fine details that I would be most interested in. Emailing the investor relations of a company is a good way to keep up with the current events of a company, but do not expect to find a great deal of information that you wouldn’t be able to find from a Google search.
Conor Mac's avatar
Emailing IR is a great resource, and one most people don't bother doing. Harder with larger companies to get any "alpha" there, but typically the more specific the question, the better. Somewhat broader, more vague, questions like "what challenges do you face, and how will you overcome them" are not really what IR is there for for the most part, that information can be found in earnings calls, slides, 10-K's and so on.

Asking specific questions about line items or notes in the financials, asking for their interpretation/clarification of why certain items are presented/calculated in a particular way, about litigation, M&A, transactions, etc, is typically more useful.
Nathan Worden's avatar
@investmenttalk Great tips here 😃
Investor from Nepal 🇳🇵's avatar
That's awesome! Certainly agree, emailing IR is best way to get ligit answers to specific questions.

I however, didn't get any response from $IS yet, but IR from $U and $APP have been really helpful.
Leandro's avatar
I emailed the $FVRR IR team some months ago and they also eventually replied which is a great sign imho of a company that cares for their shareholders. I get that most companies receive thousands of emails, but they should try to respond to every person who is putting their money on the line
Leon's avatar
In Micro/Small Cap Land you are sometimes directly communicating with the CEO or higher management when you E-Mail them. And you can also set a call with them. That‘s one reason why i like small caps ;)
Young Money Capital's avatar
Micro caps can get back to you a bit more. Its tough to get an answer from a company as big as Shop